Barclays has suggested prospects to contact meals banks after a serious IT glitch left some locked out of their accounts – with the disruption more likely to proceed at present.
The financial institution has warned that some prospects might even see an outdated stability, and funds made or obtained could not present following the preliminary outage on on-line and cell banking.
Prospects utilizing the app on Sunday morning had been greeted with a message headed: “Thank you for bearing with us”.
The message stated Barclays was working to right the consumer’s stability to make sure it exhibits all funds and the problem was “taking longer than we’d like to fix”.
The corporate’s standing examine web site listed the Barclays and Barclaycard apps, on-line banking and companies, playing cards, funds and transfers, branches and phone banking as areas affected by the IT glitch.
The disruption began on Friday – on what was payday for a lot of British staff and the deadline for self-assessment tax returns.
The financial institution has apologised to these affected and promised nobody can be omitted of pocket. The outage will not be believed to be associated to a cyber assault.
However Barclays’ dealing with of complaints has provoked an indignant response on-line.
Prospects have posted on X that they had been unable to purchase purchasing for themselves and their younger kids, pay their payments or withdraw money.
However the financial institution insists its ATMs are unaffected.
In a press release after the complaints on-line, Barclays stated: “We are proactively contacting vulnerable customers to offer dedicated help and support. Their calls are being prioritised on our telephone lines meaning their calls get answered first.
“Our ATMs are unaffected by this technical situation so prospects can withdraw money and use their playing cards to make funds.”
Barclays later added: “Some could proceed to see an outdated stability, and funds made or obtained could not present. Prospects mustn’t attempt to make the cost once more.
“We will ensure that no impacted customer is left out of pocket.
“We’re holding our name centres open for longer this weekend and we can be proactively contacting prospects who could also be susceptible.”
Bank’s response criticised as ‘triggering’
On social media site X, in response to one user who said her household “has no entry to cash”, the Barclays UK Help account asked: “Are there any pals or household who can provide assist?”
When she said she didn’t and criticised the reply as “so triggering”, the financial institution’s X account posted hyperlinks to the Trussell Belief, a charity that runs meals banks, and Residents Recommendation, which presents assist for a variety of issues.
Picture:
Financial institution advises buyer to contact foodbank. Pic: X
And Karen Bannister, 52, from Wakefield, West Yorkshire, stated she had transferred all her cash into her Barclays account to pay her payments however the funds by no means arrived.
“My card got declined at the supermarket which was completely embarrassing and by 9pm I was without heating because my gas had run out,” she stated.
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A closed Barclays department in Swindon following the IT points on 1 February 2025
‘My four-month-old is out of milk powder’
One mom stated she was unable to purchase milk for her child as a result of glitch.
“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she stated in a put up on X.
“I’ve been in tears for hours.”
One other buyer stated: “Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as [it is] my money.”
One requested: “How can I eat and keep warm if I can’t get to my funds?”
And one other stated: “Well I’ve just had to put all my shopping back in Tesco – never been so embarrassed in my life… as can’t access my own money.”
HMRC ‘working intently’ with financial institution
In a press release, HMRC stated it’s “working closely” with Barclays to minimise any affect on these submitting their self-assessments.
An HMRC spokesperson stated: “Our services are working as normal, so customers will still have been able to file their returns on time.
“Additionally, the problems is not going to lead to late cost penalties as they do not apply till 1 March.”
