LANSING, Mich. (WLNS) — It’s Nationwide Client Safety Week, and Michigan Legal professional Basic Dana Nessel launched a listing of the highest ten client complaints Michiganders despatched to her workplace final yr.
The Division of Legal professional Basic has a Client Safety Workforce that enforces client safety legal guidelines—and investigates allegations of individuals and companies breaking them. In keeping with Nessel, they obtain greater than 10,000 written complaints and 20,000 telephone calls from Michiganders every year.
In 2024, they obtained 10,423 written complaints. 8,596 of them had been associated to the next:
Web: Entails on-line purchases, pc communications and know-how, and web service suppliers.
Retail: Contains purchases that concerned late deliveries or merchandise that had been by no means delivered. Different complaints embrace the purchases of home equipment, furnishings and different gadgets that had been faulty or didn’t work as marketed.
Motor Automobile/Car: Contains complaints in opposition to used automobile sellers, auto restore outlets, new automobile sellers, and passenger automobile leases.
Credit score/Monetary Issues: Contains debt assortment and reporting, credit score restore, payday lending, and mortgage brokering.
Private Service Suppliers: Covers courting providers, magnificence firms, health services, spas, house safety, and tax preparation providers.
Well being Service Suppliers: Contains well being service suppliers like docs, dentists, hospitals, and medical clinics.
Landlord/Tenant: Entails disputes between renters and condominium homeowners or property administration firms, cell house parks and web site operators, in addition to condominium associations.
Gasoline/Gas/Vitality: Contains complaints in opposition to utility firms, gasoline stations, and propane suppliers.
Contractors: Covers residential constructing building providers, snow elimination and landscaping providers, plumbing, heating and air-con providers, and particular commerce contractors comparable to these offering emergency tree providers.
Telecommunications/Cable/Satellite tv for pc TV: Contains complaints in opposition to wi-fi communications, cable and satellite tv for pc TV providers, with many of the experiences being billing and repair points.
“I am incredibly proud of the work my Consumer Protection Team does every year to help Michigan residents resolve complaints and fight back against fraud,” says Nessel. “I want to thank the thousands of Michiganders that reached out to my office in an effort to hold bad actors accountable. Our efforts are making a real difference. If you think you’ve been scammed, please do not hesitate to contact us.”
The lawyer basic has a web site devoted to client safety the place you’ll find sources on client alerts, information breaches, scams, and extra.
You may file a criticism with the lawyer basic’s workplace on-line by calling 517-335-7599.
