Virgin Media has been fined £23.8m after it disconnected susceptible clients throughout a telephone line migration, the trade regulator has introduced.
Ofcom dominated the telecoms firm had positioned 1000’s of individuals “at risk of harm”.
The watchdog mentioned customers of Telecare – an emergency alarm and monitoring service – had been disconnected in the event that they failed to have interaction with the method, in late 2023, which switched previous analogue traces to a digital various.
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Ofcom mentioned that Virgin Media disclosed its personal failure and its full cooperation was taken under consideration when figuring out the scale of the penalty.
Ian Strawhorne, Ofcom’s director of enforcement, mentioned: “It’s unacceptable that susceptible clients had been put at direct danger of hurt and left with out applicable help by Virgin Media, throughout what ought to have been a protected and easy improve to their landline companies.
“Today’s fine makes clear to companies that, if they fail to protect their vulnerable customers, they can expect to face similar enforcement action.”
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