A newlywed couple say they’ve been locked out of their financial institution accounts whereas on their honeymoon as Barclays suffered a significant IT glitch.
Folks had been unable to entry cash in a single day after the difficulty struck on what was payday for a lot of British employees.
Tons of of consumers reportedly declare they’re experiencing interrupted providers and lacking funds, with some alleging they’ve had no entry to their money for almost 24 hours.
“I’m unable to receive money for my honeymoon into my current account or use my current account to clear my credit card before departing,” he stated.
“My message to Barclays is: I’ve been a current account holder with Barclays since 1986. The day I return to the UK, I will be moving my current account to another provider and leaving them.”
What has Barclays stated?
Barclays has apologised to prospects, saying the corporate is going through ongoing technical points.
It warned that some individuals might even see an outdated stability, and funds made or acquired could not present.
“We will ensure that no customer is left out of pocket,” the financial institution stated in an announcement on Saturday.
Mum ‘unable to purchase milk’
A mom claimed she was unable to purchase milk for her child as a result of IT glitch.
“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she stated.
She added: “I’ve been in tears for hours.”
Picture:
A Barclays department in London. File pic: AP
‘Cash by no means arrived in my account’
She added: “My card got declined at the supermarket which was completely embarrassing and by 9pm I was without heating because my gas had run out.”
“Yesterday was terrible. Barclays have to pay compensation to these affected. Folks had been with out wage and a few could not pay their tax earlier than the deadline.
Pissed off prospects have additionally been reaching out to Barclays assist by way of social media.
“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X person claimed.
One other added: “How can I eat and keep warm if I can’t get to my funds?”
A 3rd particular person claimed: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”
The Down Detector tracker has proven greater than 1,600 reviews of outages for Barclays banking providers since Friday.
In its assertion on Saturday, Barclays stated: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.
“Some might even see an outdated stability, and funds made or acquired could not present.
“We’re working hard to fix this issue, and customers should not try to make the payment again.”
